Introduction

At Tide & Table Games, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, store, or participate in our events and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, profile information
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Event Registration: Gaming preferences, dietary restrictions, emergency contact information
  • Communication Data: Information from emails, messages, or other communications with us

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information:

  • Usage Data: Pages visited, time spent on site, click patterns, search queries
  • Device Information: IP address, browser type, operating system, device identifiers
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use the collected information for various purposes, including:

Service Provision

Processing purchases, managing accounts, providing customer support, and delivering requested services.

Event Management

Organizing game nights, workshops, tournaments, and communicating event updates and schedules.

Communication

Sending newsletters, promotional materials, important updates, and responding to inquiries.

Improvement

Analyzing usage patterns, improving our services, personalizing user experience, and developing new features.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: Sensitive data is encrypted both in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls ensure only authorized personnel can access personal information
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Staff Training: Our employees receive regular training on data protection and security best practices
  • Secure Infrastructure: We use secure servers and networks protected by firewalls and intrusion detection systems

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information under certain circumstances.

Right to Restrict

Request limitation of processing of your personal information.

Right to Portability

Request transfer of your data to another service provider.

Right to Object

Object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected:

  • Account Information: Retained while your account is active and for a reasonable period after closure
  • Transaction Records: Kept for accounting and tax purposes as required by law (typically 7 years)
  • Marketing Data: Retained until you unsubscribe or object to marketing communications
  • Website Usage Data: Typically retained for 12-24 months for analytical purposes
  • Customer Support Records: Retained for quality assurance and training purposes (typically 3 years)

Children's Privacy

Our services are designed for individuals aged 13 and older. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians who believe that their child has provided us with personal information should contact us immediately. We encourage parents to monitor their children's online activities and to teach them about the importance of providing personal information safely online.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through appropriate channels if required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Address

Tide & Table Games
28 Market Street
Adelaide, SA 5000
Australia

Response Time

We aim to respond to all privacy-related inquiries within 30 days.